1. Introduction
This Acceptable Use Policy ("AUP") sets out the rules and guidelines for using the Portal Worx platform and all related services (the "Service"). This policy supplements our Terms of Service and is designed to protect all users and ensure a safe, productive environment.
By using the Service, you agree to comply with this policy. Violation of this policy may result in suspension or termination of your account.
2. Permitted Use
The Service is intended for legitimate business purposes, including:
- Managing projects, tasks, and workflows within your organisation
- Uploading and organising business documents, images, and reports
- Communicating with team members through the platform's messaging features
- Generating and sharing project reports
- Managing team members, roles, and permissions
- Customising your organisation's branding within the platform
3. Prohibited Content
You must not upload, store, share, or transmit any content that:
- Is unlawful, threatening, abusive, harassing, defamatory, or invasive of another's privacy
- Infringes any intellectual property rights, including copyrights, trademarks, or patents
- Contains sexually explicit material or promotes violence
- Promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age
- Contains personal data of individuals without their consent
- Is fraudulent or deceptive
- Contains malware, viruses, trojans, or other harmful code
4. Prohibited Activities
You must not engage in any of the following activities:
4.1 Security Violations
- Attempting to access accounts, data, or systems that do not belong to you
- Attempting to bypass or circumvent security measures, authentication, or access controls
- Probing, scanning, or testing the vulnerability of the Service without authorisation
- Sharing your account credentials with unauthorised individuals
- Using automated tools to scrape, crawl, or extract data from the Service
4.2 Service Abuse
- Using the Service in a manner that could disable, overburden, or impair the platform
- Attempting to interfere with other users' access to or use of the Service
- Using the Service to send spam, unsolicited messages, or bulk communications
- Creating multiple accounts to circumvent plan limits or restrictions
- Using the Service for cryptocurrency mining or similar resource-intensive activities
4.3 Legal Violations
- Using the Service in violation of any applicable local, national, or international laws
- Storing or processing data in violation of data protection regulations
- Using the Service to facilitate any illegal activity
5. Storage and Bandwidth
You must use the Service's storage within the limits of your subscription plan. Excessive or abusive use of storage or bandwidth may result in throttling or suspension of your account. We reserve the right to remove content that violates this policy.
6. User Responsibilities
As a user of the Service, you are responsible for:
- All content uploaded or created under your account
- Ensuring that your use of the Service complies with all applicable laws
- Maintaining the security of your account credentials
- Promptly reporting any security vulnerabilities or policy violations to security@portal-worx.com
- Obtaining necessary consents before uploading personal data of third parties
7. Organisation Administrator Responsibilities
If you are an organisation administrator (Superadmin or Admin), you have additional responsibilities:
- Ensuring that all users within your organisation comply with this policy
- Managing user access and permissions appropriately
- Responding to data subject requests from users within your organisation
- Configuring appropriate privacy settings for document categories and project data
8. Reporting Violations
If you become aware of any violation of this policy, please report it immediately to abuse@portal-worx.com. We take all reports seriously and will investigate promptly.
9. Enforcement
We reserve the right to take appropriate action in response to violations of this policy, including:
- Issuing warnings to the offending user or organisation
- Removing or disabling access to content that violates this policy
- Temporarily suspending account access
- Permanently terminating accounts for severe or repeated violations
- Reporting illegal activity to relevant law enforcement authorities
The severity of our response will depend on the nature and seriousness of the violation. We will provide reasonable notice before taking action, except where immediate action is required to protect the Service or other users.
10. Changes to This Policy
We may update this Acceptable Use Policy from time to time. Material changes will be communicated to you via email or through the Service at least 30 days before taking effect.
11. Contact Us
If you have questions about this policy, please contact us:
