Last updated: 19 February 2026
Welcome to Portal Worx. These Terms of Service ("Terms") govern your access to and use of the Portal Worx platform, including our website at portal-worx.com, web application, and all related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.
Portal Worx is a multi-tenant project management platform operated by Portal Worx (Pty) Ltd ("we", "us", or "our"). If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
To use the Service, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. By using the Service, you represent and warrant that you meet these requirements.
To access the Service, you must create an account by providing accurate and complete information, including your name, email address, company name, and a secure password. You are responsible for maintaining the accuracy of your account information.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify us at support@portal-worx.com if you become aware of any unauthorised use of your account.
Upon registration, you must verify your email address before accessing the Service. Accounts that remain unverified may be removed after a reasonable period.
New accounts receive a 14-day free trial with access to all features. No credit card is required to start a trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. Your data will be preserved if the trial expires.
We offer tiered subscription plans (Starter, Professional, and Enterprise) with varying features, user limits, and storage allocations. Plan details and pricing are available on our Pricing page. We reserve the right to modify pricing with 30 days' prior notice.
Paid subscriptions are billed either monthly or annually, in advance. All fees are quoted in US Dollars (USD) and are non-refundable except where required by law or as stated in our refund policy.
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current billing period.
You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period. After that, your account will be placed in a read-only state. You may reactivate at any time by subscribing to a new plan.
You may use the Service for lawful business purposes, including managing projects, uploading documents and images, generating reports, communicating with team members, and administering your organisation's workspace.
You agree not to use the Service to:
For full details, please refer to our Acceptable Use Policy.
You retain ownership of all content you upload, create, or store on the Service ("Your Content"). By using the Service, you grant us a limited licence to store, process, and display Your Content solely for the purpose of providing the Service to you.
Portal Worx uses a multi-tenant architecture with database-level isolation. Each organisation's data is stored in a separate database schema, ensuring that your data is logically separated from other organisations' data.
We perform regular backups of the Service. However, we recommend you maintain your own backups of critical data. We are not liable for any data loss beyond what is covered by our standard backup procedures.
Each subscription plan includes specified storage and user limits. If you exceed your plan's storage limit, you will be unable to upload new files until you free up space or upgrade your plan. We will notify you when you approach your storage limits (at 80% and 90% usage).
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. We also use cookies as described in our Cookie Policy.
The Service, including its design, features, code, documentation, logos, and trademarks, is owned by Portal Worx (Pty) Ltd and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.
The Service may integrate with or contain links to third-party services (such as cloud storage providers and payment processors). We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms.
We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted or error-free operation. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control. We will provide reasonable advance notice of planned maintenance where possible.
To the maximum extent permitted by law, Portal Worx (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
You agree to indemnify and hold harmless Portal Worx (Pty) Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
You may request deletion of your organisation's account at any time. Upon request, there is a 30-day grace period during which you can cancel the deletion. After the grace period, all data associated with your organisation will be permanently deleted.
We reserve the right to suspend or terminate your access to the Service at any time if you violate these Terms or our Acceptable Use Policy. We will provide reasonable notice unless immediate action is required to protect the Service or other users.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or the Service shall be resolved in the courts of the Republic of South Africa, without regard to conflict of law principles.
If you have questions about these Terms, please contact us:
